Accessibility Policies


Statement of Commitment

Downtown Montessori (DTMS)/Daycare Connection (DCC) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA), including the Integrated Accessibility Standards Regulation (IASR).


Downtown Montessori/Daycare Connection will provide training to employees, students, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. All persons who participate in developing and implementing DTMS/DCC policies, and those who provide goods, services or facilities on behalf of DTMS/DCC will receive training. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Training will also be provided when any changes are made to DTMS/DCC accessibility policies.

Downtown Montessori/Daycare Connection has taken the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws. Staff, students, volunteers and caregivers are provided information about the Customer Service Standard of the AODA and the Integrated Accessibility Standards Regulation (IASR). The IASR is comprised of the Information and Communications Standard; the Employment Standard; the Transportation Standard; and the Design of Public Spaces Standard. The information is provided in print, electronically, through videos, and in communication with a Manager or Employer. DTMS/DCC will keep a record of the training that is provided.

DTMS/DCC does not provide transportation services so the Transportation Standard does not apply.  However, there is some information available in various formats along with all of the standards to those interested.

DTMS/DCC will meet the requirements for the Design of Public Spaces Standard when building or making major modifications to public spaces wherever applicable, and resources are available to those interested.


DTMS/DCC does not use kiosks at this time, but if kiosks are used in the future, DTMS/DCC will ensure that the needs of people with disabilities are taken into consideration when designing, procuring or acquiring self-service kiosks. When replacing a payment terminal, options will be examined that take into consideration the needs of people with various disabilities as much as possible.

Accessible Customer Service

Providing Goods and Services to People with Disabilities

Downtown Montessori/Daycare Connection is committed to excellence in serving all clients including people with disabilities. Some of the core values of DTMS/DCC are the dedication to diversity and inclusion, which ensure that we show mutual respect for each other within the community and beyond.  This commitment to a culture of dignity, integration, equality of opportunity and independence is necessary in fostering a rich learning and working environment.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public with the exception of the kitchen in accordance with Ontario regulation 562 under the Health Protection and Promotion Act. The Nutritional Staff will come out of the kitchen to communicate with a person with a service animal.

Support persons

A person with a disability will be allowed to have a support person accompany him/her on our premises.

Fees will not be charged for a support person to accompany the person with a disability on the DTMS/DCC premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for clients with disabilities such as the accessible washroom, elevator or ramp if applicable, DTMS/DCC will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at or near the area of disrupted service.

Training for staff

DTMS/DCC will provide training to employees, volunteers, students and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:


Nutritional Staff

Registered Early Childhood Educators/Montessori Teachers/Assistants

Part-time Ratio Staff


This training will be provided to staff, students, volunteers and caregivers as soon as possible after being hired or beginning duties.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • DTMS/DCC’s accessible customer service policy/plan.
  • How to interact and communicate with people with various types of disabilities
  • Finding out how to communicate with a person with a disability by asking verbally or via a note how one can help
  • How to interact with people with disabilities who use an assistive device or the assistance of a service animal or a support person
  • How to use the Relay Service or other methods which may help with providing goods or services to people with disabilities
  • The Relay Service is for communicating with a person who is deaf, orally deaf, deafened or hard of hearing and can be accessed at 1-800-855-0511. There is no charge for local calls; standard charges apply for long distance calls
  • Staff will be trained to communicate with customers over the telephone in clear, plain language and to speak clearly and slowly
  • What to do if a person with a disability is having difficulty in accessing the DTMS/DCC goods and services

Staff, students, volunteers and caregivers will also be trained when changes are made to our accessible customer service plan.

Feedback process

DTMS/DCC will ensure that the process for receiving and responding to feedback is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications upon request.

Clients who wish to provide feedback on the way DTMS/DCC provides goods and services as well as support to people with disabilities can e-mail, communicate verbally, leave a suggestion, etc.  All feedback will be directed to Elizabeth Ferguson or Mona Stephens, Co-Directors.  Customers can expect a response within five business days.

Feedback will be accepted at all DTMS/DCC locations.  An individual wishing to give feedback can contact Elizabeth Ferguson at 416-698-0218 or via email at  or Mona Stephens at 416-698-0750 or via email at

If requested, documents and correspondence with respect to the feedback will be provided in a manner that is suitable and meets the needs of the person with a disability.

Feedback & Documentation Form

Complaints will be addressed according to our organization’s regular complaint management procedures. Complaints can be directed to a Director via email, in person with an appointment or by filling in a Discrimination/Harassment Complaint Form.  A response indicating that the complaint has been received and will be investigated will be provided within 2 business days.

Information and Communications Standard

DTMS/DCC is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. We will consult with a person making a request to determine the suitability of an accessible format or communication support.

DTMS/DCC will provide accessible formats and communication supports at no additional cost and as quickly as possible when a person with a disability asks for them, taking into account the specific accessibility needs of the person with a disability.

DTMS/DCC will notify the public about the availability of accessible formats and communication supports.

DTMS/DCC has made all websites and content on those sites conform with WCAG (Web Content Accessibility Guidelines) 2.0 Level A and will have them conform to WCAG 2.0 Level AA as soon as possible and no later than December 2020.

DTMS/DCC will ensure that existing feedback processes are accessible by providing accessible formats and communication supports upon request.

DTMS/DCC will ensure that all publicly available emergency information is made accessible upon request.

Accessible Emergency Information

DTMS/DCC is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Employment Standard

DTMS/DCC is committed to fair and accessible employment practices.

  • We will notify the public and staff that, when requested, DTMS/DCC will accommodate people with disabilities during the recruitment, assessment and hiring processes right through to performance management or redeployment, and separation or retirement
  • In employment advertisements and recruiting, we will state that accommodation is available upon request for applicants with a disability, and we will ensure that employment requirements are essential to job completion
  • We will provide accessible formats and communication supports, upon request from applicants or employees with disabilities, taking into account the person’s accessibility needs due to a disability
  • When making offers of employment, we will notify the successful applicant of the DTMS/DCC policies for accommodating employees with disabilities
  • We will inform DTMS/DCC employees of its policies (and any amendments or updates to these policies) used to support persons with a disability, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided as soon as is practicable after commencing employment
  • Upon request of the employee with a disability, DTMS/DCC will consult with the employee to provide or arrange for the suitable provision of accessible formats and communication supports for information that is needed to perform the job, and generally available to other employees
  • We will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, assessing career development and advancement of employees, as well as redeploying employees

Workplace Emergency Response Information

We will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if DTMS/DCC is aware of the need for accommodation due to the employee’s disability.  DTMS/DCC will provide this information as soon as is practicable after becoming aware of the need for accommodation.

Where an employee requires assistance, DTMS/DCC will, with the consent of the employee, provide the workplace emergency response information to the person(s) designated by DTMS/DCC to provide assistance to the employee.

DTMS/DCC will review the individualized workplace emergency response information when the employee moves to a different location or position within the organization, when the employee’s overall accommodation needs change or plans are reviewed.

Documented Individual Accommodation Plans

DTMS/DCC will maintain a written process for the development of documented individual accommodation plans for employees with disabilities. If requested, information regarding accessible formats and communication supports provided will also be included in individual accommodation plans. In addition, the individual Accommodation Plan will include individual workplace emergency response information and will identify any other accommodations that are to be provided.

Return to Work Process

DTMS/DCC will maintain a documented return to work process for its employees who have been absent from work due to a disability and who require disability related accommodations in order to return to work.

The return to work process will outline the steps DTMS/DCC will take to facilitate the return to work and will include documented individual accommodation plans as part of the return to work process.

This return to work process will not replace or override any other return to work process created by or under any other statute, including but not limited to the Workplace Safety and Insurance Act. For further information, see the DTMS/DCC Return to Work Policy.

Document Request Procedure

Where the Downtown Montessori/Daycare Connection Multi-Year Accessibility Plan specifies that documents, alternative formats or communication supports are available upon request, such requests should be directed to one of the Co-Directors. Elizabeth Ferguson can be contacted at 416-698-0218 or emailed at Mona Stephens can be contacted at 416-698-0750 or emailed at

Upon request, we will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, in a timely manner and at no extra cost.

Feedback & Documentation Form

Modifications to this or other policies

Any policy of DTMS/DCC that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

DTMS/DCC will endeavour to prevent and remove other accessibility barriers that are identified.

If there are any questions regarding this policy or if a copy of this document in an alternative format is needed, Elizabeth Ferguson can be contacted at 416-698-0218 or emailed at or Mona Stephens can be contacted at 416-698-0750 or emailed at



Downtown Montessori/Daycare Connection is committed to providing accommodation for people with disabilities. If you require an accommodation, we will work with you to meet your needs once you have provided us with advance notice of the accommodation requirements.

Accessibility for Ontarians with Disabilities Act/Integrated Accessibility Standards Regulation

At Downtown Montessori/Daycare Connection, the documents required by the Customer Service Standard, Information and Communications Standard, Employment Standard, and Design of Public Spaces Standard are available upon request and can be provided in a format that takes a person’s disability into account.

Please let us know how we can help you.